Do You Shut Down Feedback To Avoid Criticism?

by blogadmin 24. June 2019 03:33

Leadership In Action | Leadership Edition | June 24, 2019

"There is only one way to avoid criticism: do nothing, say nothing, and be nothing." ~Aristotle

For most of us, we hate criticism. We work hard to do a great job and when someone criticizes us, we take it personally. This can often lead us to believe the other person does not like us or does not understand that our way is correct.

This is certainly true of many leaders who receive feedback from their staff, clients, or community members. Many leaders try to shut down the feedback to avoid any criticism. However, as leaders we must hear and listen to those who provide feedback which may be critical in nature. You do not need to agree to everything they say, but you do need to remain open as their input may be invaluable to your overall success. 

Personal Challenge:

Who do you need to listen to in order to gain insight? When someone disagrees with you, how can you stay open and remain positive to feedback?

All The Best,

Rhoda 

Dear Change Leader, Change Yourself.

by blogadmin 3. June 2019 02:37

  

 Rhoda Kreuzer | Leadership In Action | Leadership Edition 

Why is change so difficult at work? Often, it's because leadership uses a logical approach to deal with the implementation of a new process, but ignores the emotional side of the equation. Put yourself in your others' desk chairs when it comes to change:

(1) It is unknown. We can't be sure if the change will be positive or if it will work.

(2) It requires us to change our pattern of behavior. Most people enjoy a routine pattern or a way of doing things. Change disrupts our routine. 

(3) It requires energy. Most of us would rather continue our current practice because it takes less work. We prefer autopilot mode.

(4) I am losing something of value. Most of us feel that with change we lose something important. Something we value about our status, our work, our relationships. We may even feel that we are out of control. 

You may think the ability to empathize and fully understand what's going on in a team member's head is easy, but today's leaders need to be REAL change leaders. Draw people into the story by making them active participants. The trick is to uitilize your soft skills and address the real concern of what's in it for them. Great change leaders make people see the positive side of change, show them how they will learn, grow, and improve, and make the status quo seem unappealing.

Personal Challenge:
With upcoming changes that need to be made, what can you do to improve your own soft skills? In what ways can you involve your team in the change process? How can you include them in the journey? Where can you demonstrate your enthusiasm and gratitude for their roles in making your company thrive and become even more successful?

Here's wishing you great success in all that you do! 

Who Loves Taco Bell? Here's WHY.

by blogadmin 20. May 2019 03:35

  

Rhoda Kreuzer | Leadership In Action | Building Healthy Teams Edition  

Do you want your team to work together? To pull in the same direction? Then you must tell them WHY it matters.

Leaders often believe that they have communicated effectively by providing instructions on what to do, issuing a due date, etc. This is nothing more than giving your team members data. What engages people is giving them understanding on the importance of the work they are doing and WHY it matters. When people are aligned and engaged in their work, they produce and strive for excellence.

This works effectively for Taco Bell. Greg Creed, CEO, firmly agrees "Getting alignment is very important, and how I gain it is by doing 3 things: You tell people what, you tell people how, but must importantly, and it's not something we're particularly good at is you have to tell them WHY...

(1) Telling them what, engages their heads.

(2) Telling them how engages their hands.

(3) Telling them WHY engages their HEARTS and enables you to make an emotional connection. This gets you the best alignment."

Click here to view a one minute video on the explanation of Simon Sinek's Golden Circle to understand more about how to craft and share your WHY. 

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