Do Your Employees Tell Friends and Family They LOVE Where They Work?

by blogadmin 27. September 2018 01:35

  

 HR & Recruiting Edition | September 27, 2018

"Customers will never love a company until the employees love it first." -Simon Sinek

Employees spend half their lives at work. It should at least be a pleasant experience. Whether employees are treated unfairly or believe to be treated unfairly, morale is the first to go. What then soon follows? Teamwork and productivity. After this, dissatified employees begin to share their negative experiences at work with family, friends, and their social media netwwork thus turning away potential customers and job candidates.

In order for employees to love their work place, these 3 things matter:

1.  Taking interest in the well-being and success of employees

2.  Providing support, mentoring, and tools for employees to grow

3.  Keeping up the physical environment in which they work in daily

In order for employees to love their work place, use these 3 approaches:

1. Engage and ask your employees what they love and what you could do differently to reduce frustrations

2. Involve your employees in decisions and let them know their voices are being heard

3. Be authentic and sincere by refining your communication style, systems, and practices to honor employees and build trust

It's good to view your employees as internal customers. This means that each employee must be considered a valued client who can always be treated with patience, dignity and respect. Then, you can count on your employees sharing why your company is a great place to work and patronize. 

Stop Talking and Start Selling!

by blogadmin 11. September 2018 01:14

We have all heard the saying, "we have one mouth and two ears." Thus, we should listen twice as much.

Do you know how to actively listen? To engage with the person speaking? Making eye contact, listening and jotting down a note or two shows your sales prospect that he or she is your sole focus.

Additionally, if you come prepared for the appointment, you will be able to ask the correct questions in order to help them solve their problem. Be sure to give the person a chance and enough time to answer. Invite them to expand on the information, by asking, "how so? why? tell me a little more about the situation." Using open ended questions invites more information and more trust.

Conveying interest using body language such as leaning  in to the conversation and putting your pen down also shows intent and interest.  

Try practicing these active listening skills at home. Your family will be amazed with the interest you are showing with these small techniques. Who knows? You may learn something about the teenagers in your life!

Your sales will increase as your listening increases. So, stop talking and start selling!

Best Wishes,

John 

BOOST Your Emotional Intelligence At Work

by blogadmin 31. July 2018 00:57

Carol Helsel | HR & Recruiting Edition | July 31, 2018

 

Most people know it's not a good idea to be highly emotional at work. Emotional intelligence or EQ is the ability to identify and manage our emotions. Have you considered, though, our ability to manage other people's emotions? Or what type of emotion we should display for any given situation?

Research suggests that people who are more emotionally intelligent are also more successful at work, in relationships, and stay healthier. Psychologists say it's not easy to improve, but if you are brave and motivated enough to want to learn how others see you, you can make positive changes.

Below are listed first 10 of "21 Quick and Easy Ways to Boost Your Emotional Intelligence". Check them out and get a good start onto becoming more emotionally healthy. Do take some more time to read the full article as it is very valuable to overall leadership and personal growth. 

1. Pick one area below to improve on.

2. Surround yourself with people who don't necessarily agree with you.

3. Find a "career" mirror or friend to help you reflect on your emotions.

4. Assign someone to be your "loving critic" at work.

5. Try to see things from another's perspective.

6. Give people the benefit of the doubt.

7. Ask people directly what they are feeling.

8. Learn to empathize without getting overly emotionally invested.

9. Pretend to be humble.

10. Know what sets you off and watch for it. 

Personal Challenge:  What area did you pick to begin working on? How about picking someone to serve as your "career mirror" or "loving critic"? Talk to that person today to begin seeing yourself as others see you.

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