Celebrating 20 Years!

by blogadmin 3. April 2019 05:17

Clients, Friends, and Community Partners,

Thank you for the various opportunities to serve as your leadership training and human resources partner over the past 20 years! Our passion is to create transformational leaders who mobilize talent, increase productivity, and empower teams to GREATNESS!

To celebrate, we would like to share our weekly Leadership In Action posts with you! Click HERE to subscribe! We believe you will find them to be inspiring, informative and helpful! 

In Appreciation and Celebration,

Rhoda Kreuzer and the Partners In Action Team 

When A Client Insists You Have The Paperwork.

by blogadmin 8. January 2019 01:32

                                 John Karle | Sales Edition | January 8, 2018

Have you ever had a client tell you they completed the form and submitted it online, but you're unable to find it? Perhaps it's "lost in your email". This can often make for an uncomfortable situation.

How do you tell your client that you don't have the documentation when they insist they sent it in? I like to refer to two simple words, "trust and verify"; and I use these words when addressing the situation.

"Joe, I believe you that you sent in the document. Thank you for completing that. Please allow me some time to verify that the document was received and processed properly."

This is a great way for you to maintain your relationship with your client and/or prospect.

 

Covey's The Speed of Trust-13 Behaviors-Evaluation Tool

by blogadmin 20. December 2018 03:58

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