Who Loves Taco Bell? Here's WHY.

by blogadmin 20. May 2019 03:35

  

Rhoda Kreuzer | Leadership In Action | Building Healthy Teams Edition  

Do you want your team to work together? To pull in the same direction? Then you must tell them WHY it matters.

Leaders often believe that they have communicated effectively by providing instructions on what to do, issuing a due date, etc. This is nothing more than giving your team members data. What engages people is giving them understanding on the importance of the work they are doing and WHY it matters. When people are aligned and engaged in their work, they produce and strive for excellence.

This works effectively for Taco Bell. Greg Creed, CEO, firmly agrees "Getting alignment is very important, and how I gain it is by doing 3 things: You tell people what, you tell people how, but must importantly, and it's not something we're particularly good at is you have to tell them WHY...

(1) Telling them what, engages their heads.

(2) Telling them how engages their hands.

(3) Telling them WHY engages their HEARTS and enables you to make an emotional connection. This gets you the best alignment."

Click here to view a one minute video on the explanation of Simon Sinek's Golden Circle to understand more about how to craft and share your WHY. 

The Most Valuable Currency in the World

by blogadmin 15. April 2019 01:56

  

What is the most valuable currency in the world? Gold? Diamonds? While they have monetary value, they are not a match for the true answer to the question. TRUST is the most valuable currency--in relationships. You cannot buy trust or manufacture it.

Some say, "Just trust me"! We expect people to trust us because we are nice enough. But trust is earned based on several factors. Reflect on how you answer to the below questions.

-Integrity: Do you tell the truth and act in a way that people feel is consistent to what you say?

-Sincerity: Do you convey that you are sincere in what you are expressing or is it merely a script; something you feel you are supposed to say? 

-Accountability: Do you willingly admit to yourself and others about mistakes you've made?

-Follow-Through: Do you follow through and do what you say?

Nobody is perfect. But if we want to develop strong trust with others, we must practice and master these key areas. Trust is critical to every relationship we want to build and every goal we want to achieve.

Personal Challenge:

How will you strengthen your trust with others this week?

All The Best,

John Karle

Senior Sales Consultant 

When A Client Insists You Have The Paperwork.

by blogadmin 8. January 2019 01:32

                                 John Karle | Sales Edition | January 8, 2018

Have you ever had a client tell you they completed the form and submitted it online, but you're unable to find it? Perhaps it's "lost in your email". This can often make for an uncomfortable situation.

How do you tell your client that you don't have the documentation when they insist they sent it in? I like to refer to two simple words, "trust and verify"; and I use these words when addressing the situation.

"Joe, I believe you that you sent in the document. Thank you for completing that. Please allow me some time to verify that the document was received and processed properly."

This is a great way for you to maintain your relationship with your client and/or prospect.

 

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