The Most Valuable Currency in the World

by blogadmin 15. April 2019 01:56

  

What is the most valuable currency in the world? Gold? Diamonds? While they have monetary value, they are not a match for the true answer to the question. TRUST is the most valuable currency--in relationships. You cannot buy trust or manufacture it.

Some say, "Just trust me"! We expect people to trust us because we are nice enough. But trust is earned based on several factors. Reflect on how you answer to the below questions.

-Integrity: Do you tell the truth and act in a way that people feel is consistent to what you say?

-Sincerity: Do you convey that you are sincere in what you are expressing or is it merely a script; something you feel you are supposed to say? 

-Accountability: Do you willingly admit to yourself and others about mistakes you've made?

-Follow-Through: Do you follow through and do what you say?

Nobody is perfect. But if we want to develop strong trust with others, we must practice and master these key areas. Trust is critical to every relationship we want to build and every goal we want to achieve.

Personal Challenge:

How will you strengthen your trust with others this week?

All The Best,

John Karle

Senior Sales Consultant 

When A Client Insists You Have The Paperwork.

by blogadmin 8. January 2019 01:32

                                 John Karle | Sales Edition | January 8, 2018

Have you ever had a client tell you they completed the form and submitted it online, but you're unable to find it? Perhaps it's "lost in your email". This can often make for an uncomfortable situation.

How do you tell your client that you don't have the documentation when they insist they sent it in? I like to refer to two simple words, "trust and verify"; and I use these words when addressing the situation.

"Joe, I believe you that you sent in the document. Thank you for completing that. Please allow me some time to verify that the document was received and processed properly."

This is a great way for you to maintain your relationship with your client and/or prospect.

 

the Power of a Handwritten Note

by blogadmin 10. December 2018 03:43

  

  John Karle | Sales Edition | December 10, 2018

When was the last time you received a handwritten note or card? How did you feel when you opened it? It can be powerful.

Think about it. There's something special about going through the daily pile of bills and junk mail to find a hand addressed envelope with your name on it. In a world of immediate gratification and instant communication through technology, a hand-written letter allows us to take pause and feel connected to a human.

Starting this month and monthly for the new year, I encourage you to sit down and handwrite a thank you message in a special occasion card or note card to your top clients. If you are not sure where to start, aim for at least 3 sentences. Start with a (1) greeting and thank you, (2) something personal or complimentary, (3) a sentence about your client's business or your relationship with them, and (4) your wish for their success.

Here is an example:

Dear Bob,

I want to take a moment and thank you for being a client of "X" company. I've enjoyed your creativity and quick thinking and getting to know you over the past year(s)! I appreciate the opportunity to work with you and the business you've given me. Wishing you continued success in the new year!

All the best,

John 

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