Do You Shut Down Feedback To Avoid Criticism?

by blogadmin 24. June 2019 03:33

Leadership In Action | Leadership Edition | June 24, 2019

"There is only one way to avoid criticism: do nothing, say nothing, and be nothing." ~Aristotle

For most of us, we hate criticism. We work hard to do a great job and when someone criticizes us, we take it personally. This can often lead us to believe the other person does not like us or does not understand that our way is correct.

This is certainly true of many leaders who receive feedback from their staff, clients, or community members. Many leaders try to shut down the feedback to avoid any criticism. However, as leaders we must hear and listen to those who provide feedback which may be critical in nature. You do not need to agree to everything they say, but you do need to remain open as their input may be invaluable to your overall success. 

Personal Challenge:

Who do you need to listen to in order to gain insight? When someone disagrees with you, how can you stay open and remain positive to feedback?

All The Best,

Rhoda 

4 Steps To Help You Bounce Back

by blogadmin 22. January 2019 02:13

Carol Helsel | Leadership In Action | January 22, 2019

Failure is a part of life. We've all experienced a failure and will fail again, but how do we recover? How do we bounce back and get back in the game? 

Dr. Cathy Coullatt, Ph.D shares 4 steps to overcoming a devastating setback, summarized here:

1. Change your thinking from "How can I possbily deal with this?" to "I must deal with this." Learning to deal with setbacks, failures, and blows to your confidence will overcome them. It's a necessity.

2. Realize success and failure are on the same path. Successful people fail just as often if not more than their unsuccessful counterparts. Successful people never interpret failure as the last word on the subject.

3. Celebrate the effort not the result. To recover from failure, genuinely applaud your effort. You tried and you took a risk.

4. Isolate the failure to this specific situation and don't let it become global. People can tend to inflate their failure into something bigger, which can lead to generalizations such as "I can't ever get it right".

Check out this short video of Marie Forleo (TV Host, Philantrhopist, and Entrepreneur) interviewing Dr. Collautt on her insights on bouncing back from failure, even devastating failure.

Be Bold,

Carol 

When A Client Insists You Have The Paperwork.

by blogadmin 8. January 2019 01:32

                                 John Karle | Sales Edition | January 8, 2018

Have you ever had a client tell you they completed the form and submitted it online, but you're unable to find it? Perhaps it's "lost in your email". This can often make for an uncomfortable situation.

How do you tell your client that you don't have the documentation when they insist they sent it in? I like to refer to two simple words, "trust and verify"; and I use these words when addressing the situation.

"Joe, I believe you that you sent in the document. Thank you for completing that. Please allow me some time to verify that the document was received and processed properly."

This is a great way for you to maintain your relationship with your client and/or prospect.

 

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