4 Steps To Help You Bounce Back

by blogadmin 22. January 2019 02:13

Carol Helsel | Leadership In Action | January 22, 2019

Failure is a part of life. We've all experienced a failure and will fail again, but how do we recover? How do we bounce back and get back in the game? 

Dr. Cathy Coullatt, Ph.D shares 4 steps to overcoming a devastating setback, summarized here:

1. Change your thinking from "How can I possbily deal with this?" to "I must deal with this." Learning to deal with setbacks, failures, and blows to your confidence will overcome them. It's a necessity.

2. Realize success and failure are on the same path. Successful people fail just as often if not more than their unsuccessful counterparts. Successful people never interpret failure as the last word on the subject.

3. Celebrate the effort not the result. To recover from failure, genuinely applaud your effort. You tried and you took a risk.

4. Isolate the failure to this specific situation and don't let it become global. People can tend to inflate their failure into something bigger, which can lead to generalizations such as "I can't ever get it right".

Check out this short video of Marie Forleo (TV Host, Philantrhopist, and Entrepreneur) interviewing Dr. Collautt on her insights on bouncing back from failure, even devastating failure.

Be Bold,

Carol 

When A Client Insists You Have The Paperwork.

by blogadmin 8. January 2019 01:32

                                 John Karle | Sales Edition | January 8, 2018

Have you ever had a client tell you they completed the form and submitted it online, but you're unable to find it? Perhaps it's "lost in your email". This can often make for an uncomfortable situation.

How do you tell your client that you don't have the documentation when they insist they sent it in? I like to refer to two simple words, "trust and verify"; and I use these words when addressing the situation.

"Joe, I believe you that you sent in the document. Thank you for completing that. Please allow me some time to verify that the document was received and processed properly."

This is a great way for you to maintain your relationship with your client and/or prospect.

 

Fake Stories.

by blogadmin 11. May 2018 04:18

Rhoda Kreuzer | Team Building Edition

Stories are wonderful things. They take us on journeys, allow us to imagine diverse cultures, and entertain us. They can create emotions of joy, thoughtfulness, or sometimes sadness. Stories have been used for centuries to convey truths being passed on from generation to generation.

However, there are stories that we create and believe every day without consciously being aware of them. Stories we create about other team members. For example, when someone fails to say good morning to us, we might create a story in our mind about how they have never liked us and are purposely snubbing us.

Or consider when someone makes a decision we disagree with and we create a story about them that assumes they are being uncaring or manipulative. These stories are powerful and begin to create a context for how we view that person and everything they do.

If we do not ask the person for clarification, we can end up making assumptions that are not true. This produces a lot of conflict within our teams. Instead, try asking yourself questions like, "I wonder why they chose to do it that way?" or " I wonder why they seem so quiet this morning?" Then ask the person for further input. You might be amazed to learn that your "story" or assumptions were "fake" all along!

Challenge:

-Starting this week, improve your personal relationship by asking questions first rather than making assumptions.

-Help your team improve their awareness in conflict situations. Watch this intro video on Everything DiSC Productive Conflict Assessment. Contact me if this tool might be for your organization.

Have a terrific week, 

Rhoda 

 

Powered by BlogEngine.NET 1.4.5.0 | Theme by Micro Visions, Inc.