How Well Do Others Trust You?

by blogadmin 22. June 2017 03:59

Trust is an essential component of every relationship. As individuals or team members, we need to be aware of how we are increasing or decreasing the level of trust with others. Consider the quote below on how a strong reputation builds trust. Based on how others have acted in the past, makes it more likely to predict how trustworthy others are in the future. The following is a tool to help you assess where you need to strengthen trust levels of others.

TRUST MODEL:

This model, which was adapted from The Trust Equation by Charles Green (Trusted Advisor Associates LLC), lays out what makes a person a trusted individual. Take a look at the points below and consider how well you'd rate in each area on a daily basis.

Trust = C + R + 0 

   S 

Trust Builders...

Credible in Your Words 

-Do you tell the truth?

-When you don't know, do you say you don't know?

Reliable in Your Actions 

-Do you deliver on commitments?

-Do you commit only to things that you plan to follow through on?

Open to Other Points of View 

-Do you actively seek input from others?

-Do you show people how you've acted on their input?

Trust Destroyers... 

Self-Orientation 

-To what degree is the focus on you vs. others?  

PERSONAL APPLICATION:

-With whom or what team do you need to focus on strengthening trust? In what areas (C,R,O,S) do you need to work on? In what circumstances do you need to place focus? 

 

Does Your Emotion Impact Your Attitude?

by blogadmin 13. June 2017 01:29

Attitudes can be contagious, and emotions don't have to be grand and obvious to have an impact. Subtle displays of emotion, such as a quick frown or long-lasting smile, can have an effect on others around us.

Consider this excerpt from Emotional Intelligence 2.0 by Travis Bradberry:

"You may not always realize it, but there are many times when you allow your emotions to sway you in one direction while your rational mind is tugging at your shirt to go another way. Whenever you find your mind having a battle of the brains (emotional vs. rational), it's time to make a list that distinguishes the emotional side form the rational one. The list will allow you to cler you mind, use your knowledge and take into account the importance of your emotions withhout letting them take control." 

Application:

-Considering printing the tool below or saving it to your desktop.

-In what sticky or stressful situations, would this tool help?

-Is there a current situation where you could take a moment and use this tool? 

  

CPR

by blogadmin 5. June 2015 03:14

We’ve all heard the famous saying, “It is not a question of if we will have conflict, but when.” It’s important to equip yourself with tools and strategies to face conflict when it inevitably arises, whether at home, at work, or elsewhere.

The book Crucial Accountability (Patterson, Grenny, McMillan & Switzler) lays some great ground work for what it looks like to confront issues in a healthy way. One of the many great tools in this book is called CPR. CPR stand for “content,” “pattern,” and “relationship.” The authors suggest that the first time a person fails to fulfill a promise or responsibility, you discuss “Content”. The example given in the book: “You drank too much at the luncheon, became inebriated, started talking too loud, made fun of our clients, and embarrassed the company.” In the “Content” phase, you confront a single incident, discussing what happened here and now and how it affected those involved.

The second time an offense occurs, “Pattern” becomes the focus of the discussion. The next example in the book is: “This is the second time this has occurred. You agreed it wouldn’t happen again, and I’m concerned that I can’t count on you to keep a promise.” In this step, the authors warn not to fall into discussing content. The issue isn’t solely that it happened, but that it’s happened again.

The final step is “Relationship”. Discuss how this continuing issue is effecting your relationship with the other person. Their failed promises have caused you to lose trust, respect, and the ability to count on them to do what they’ve promised.

Practice using the CPR method the next time you are faced with failed expectations. These simple steps will bring you confidence when dealing with repeat issues. 

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