the Power of a Handwritten Note

by blogadmin 10. December 2018 03:43

  

  John Karle | Sales Edition | December 10, 2018

When was the last time you received a handwritten note or card? How did you feel when you opened it? It can be powerful.

Think about it. There's something special about going through the daily pile of bills and junk mail to find a hand addressed envelope with your name on it. In a world of immediate gratification and instant communication through technology, a hand-written letter allows us to take pause and feel connected to a human.

Starting this month and monthly for the new year, I encourage you to sit down and handwrite a thank you message in a special occasion card or note card to your top clients. If you are not sure where to start, aim for at least 3 sentences. Start with a (1) greeting and thank you, (2) something personal or complimentary, (3) a sentence about your client's business or your relationship with them, and (4) your wish for their success.

Here is an example:

Dear Bob,

I want to take a moment and thank you for being a client of "X" company. I've enjoyed your creativity and quick thinking and getting to know you over the past year(s)! I appreciate the opportunity to work with you and the business you've given me. Wishing you continued success in the new year!

All the best,

John 

It's Mindset Over Matter.

by blogadmin 3. December 2018 06:58

  

  Rhoda Kreuzer | Leadership Edition | December 3, 2018

Not only are there more valuable questions to ask, there are mindsets that are powerful. The lens you use to view life and your work has a lot to do with the outcome. For example, if your mindset is one that is seeking opportunities to grow and succeed, you will have a different response to challenges.

One example of this was the last recession that occurred in 2008. It was a difficult time economically and many felt overwhelmed by those challenges. There were any number of businesses that closed during that time stating that the loss of business was just too great. Some businesses laid off workers and cut costs just hoping to keep their doors open.

To be sure, there are times when those strategies may be appropriate. But, notice the difference of those who decided to sell their way through the recession. Instead of having focus only on cutting expenses or giving up, they instead looked for other opportunities to gain market share during the down turn. They collaborated with staff to generate creative solutions so no one had to lose their job.

The path of least resistance is often to give up and close doors. However, the path to success is full of opportunities for us to seize new ideas, new solutions and move forward if our mindset is open and seeking new ideas. What mindset will you choose for yourself and your team? Join the many others in seeing the positive opportunities around us! 

Why Gratitude Is So Revolutionary At Work

by blogadmin 20. November 2018 04:11

 PIA Team Team Building Edition | November 20, 2018

The practice of gratitude--and its close sibling, appreciation has started to infiltrate work places, from new software start-ups to older institutions like Campbell Soup, whose CEO wrote 30,000 thank you notes to his employees. Though research on gratitude has exploded over the past 2 decades, studies of gratitude at work are still somewhat limited; results so far link it to:

-positive emotions

-less stress 

-fewer health complaints

-a greater sense that we can achieve goals

-fewer sick days

-higher satisfaction with our jobs and coworkers

While expressing thanks to colleagues might feel awkward or even at odds with some workplace cultures, many organizations have been developing innovative ways to overcome those barriers. 

Gratitude is a "gateway drug" for Southwest Airlines where appreciation is a cornerstone of their culture. Southwest seems to understand what research has shown: that gratitude tends to emperge in workplaces with more "perceived organizational support". Employees believe that the company values their contributions and cares about their well-being. One way the company pays attention to their employees is to recognize the special events in their personal lives--from kids' graduations to marriages to family illnesses--and recognizing those with small gestures like flowers and cards. They genuinely want the best for their people.

Studies show grateful employees are more concerned about social responsibility. They perform more "organizational citizenship" behaviors: kind acts that aren't part of their job description, like welcoming new employees and filling in for coworkers. A warning, however, companies must be consistent, sincere and careful not to leave some employees out. Time is always a factor, too.

Gratitude Ideas:

-compile differing gratitude practices as not everyone wants to be appreciated the same way 

-start off meetings with expressing gratitude around the table

-put time weekly on your calendar to stop by an employee's desk to thank them 

-add appreciation celebrations to employee training days or retreats 

-recognize and/or celebrate birthdays and other special occasions

Personal Challenge:

Pick one of the ideas above or one of your own. Enlist others to help. Begin putting it in place by the end of 2018. Make 2019 a company year of gratitude and thanksgiving! 

HAPPY THANKSGIVING TO YOU AND YOUR FAMILIES!!!

All The Best,

The PIA Team 

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