Do Your Employees Tell Friends and Family They LOVE Where They Work?

by blogadmin 27. September 2018 01:35

  

 HR & Recruiting Edition | September 27, 2018

"Customers will never love a company until the employees love it first." -Simon Sinek

Employees spend half their lives at work. It should at least be a pleasant experience. Whether employees are treated unfairly or believe to be treated unfairly, morale is the first to go. What then soon follows? Teamwork and productivity. After this, dissatified employees begin to share their negative experiences at work with family, friends, and their social media netwwork thus turning away potential customers and job candidates.

In order for employees to love their work place, these 3 things matter:

1.  Taking interest in the well-being and success of employees

2.  Providing support, mentoring, and tools for employees to grow

3.  Keeping up the physical environment in which they work in daily

In order for employees to love their work place, use these 3 approaches:

1. Engage and ask your employees what they love and what you could do differently to reduce frustrations

2. Involve your employees in decisions and let them know their voices are being heard

3. Be authentic and sincere by refining your communication style, systems, and practices to honor employees and build trust

It's good to view your employees as internal customers. This means that each employee must be considered a valued client who can always be treated with patience, dignity and respect. Then, you can count on your employees sharing why your company is a great place to work and patronize. 

Stop Talking and Start Selling!

by blogadmin 11. September 2018 01:14

We have all heard the saying, "we have one mouth and two ears." Thus, we should listen twice as much.

Do you know how to actively listen? To engage with the person speaking? Making eye contact, listening and jotting down a note or two shows your sales prospect that he or she is your sole focus.

Additionally, if you come prepared for the appointment, you will be able to ask the correct questions in order to help them solve their problem. Be sure to give the person a chance and enough time to answer. Invite them to expand on the information, by asking, "how so? why? tell me a little more about the situation." Using open ended questions invites more information and more trust.

Conveying interest using body language such as leaning  in to the conversation and putting your pen down also shows intent and interest.  

Try practicing these active listening skills at home. Your family will be amazed with the interest you are showing with these small techniques. Who knows? You may learn something about the teenagers in your life!

Your sales will increase as your listening increases. So, stop talking and start selling!

Best Wishes,

John 

Stay In The Right Lane

by blogadmin 18. June 2018 03:09

Rhoda Kreuzer  |  Team Building Edition  | June 18, 2018

While driving down a winding road, I quickly came upon a sharp curve in the road. As I started braking, I had that sinking feeling - you know the one where an adrenaline rush follows? I had an overwhelming fear of going into the ditch. Well, I was able to keep control, applying the brakes well enough to make it through the turn and keep on going. After driving awhile, I realized indeed that there were guardrails; a preventative measure set in place to help keep people in their lane, on the road and safe from harm.

In life, teams seem to work at such a fast speed that when there are turns, twists, and changes ahead, they struggle or without much thought must make the needed adjustment. It is taxing and stressful to operate this way. 

Are you picking the right team members? (What happened when Steve Jobs did.) Do you have guardrails for your team? Are there boundaries that prevent them from moving outside their "lane"? How do you coach them (here's one good approach) so that they keep aligned, focused, and in their "lane" heading for the right destination without obstacles? By setting expectations, boundaries, and building in accountability for their work, you create a sound environment for them to make solid decisions.

Your team will enjoy the journey, arrive at their destination safely, on time, and ready to "hit the road" again!

Personal Challenge:

Where does your team seem to face obstacles and get held up the most? What guardrails and boundaries will help them stay on track and in the right "lane"? How can you change your approach in leadership to include more coaching, accountability, and recognition? Start today and enjoy the ride!

 

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