How Perspective Changes Everything

by blogadmin 26. June 2019 00:53

Rhoda Kreuzer | Leadership In Action | Leadership Edition

"Life is 10 percent what happens to me and 90 percent of how I react to it." ~Charles Swindoll

Recently, a friend who was having some health challenges shared that he was in the doctor's office feeling blue. He was sitting in the waiting room when a young person walked by with an artificial leg. Soon after, a younger mother walking by with a very sick infant. Suddenly, his ailments seemed minor.

We all have days when challenges seem overwhelming. No one is making light of the issues we often face. However, the reality is that how I react to them will change the outcome. We can improve or worsen the results based on our attitude and the lens in which we view the circumstances.

If I view the challenges as opportunities to learn, to pull together with my team, and to stretch in new ways, the obstacles become easier to overcome. If I stay focused on feelings of frustration, the circumstances will surely become more daunting.

Personal Challenge:

-How will you view your challenges?

-How will you encourage others to rise above their frustrations?

 

4 Steps To Help You Bounce Back

by blogadmin 22. January 2019 02:13

Carol Helsel | Leadership In Action | January 22, 2019

Failure is a part of life. We've all experienced a failure and will fail again, but how do we recover? How do we bounce back and get back in the game? 

Dr. Cathy Coullatt, Ph.D shares 4 steps to overcoming a devastating setback, summarized here:

1. Change your thinking from "How can I possbily deal with this?" to "I must deal with this." Learning to deal with setbacks, failures, and blows to your confidence will overcome them. It's a necessity.

2. Realize success and failure are on the same path. Successful people fail just as often if not more than their unsuccessful counterparts. Successful people never interpret failure as the last word on the subject.

3. Celebrate the effort not the result. To recover from failure, genuinely applaud your effort. You tried and you took a risk.

4. Isolate the failure to this specific situation and don't let it become global. People can tend to inflate their failure into something bigger, which can lead to generalizations such as "I can't ever get it right".

Check out this short video of Marie Forleo (TV Host, Philantrhopist, and Entrepreneur) interviewing Dr. Collautt on her insights on bouncing back from failure, even devastating failure.

Be Bold,

Carol 

When A Client Insists You Have The Paperwork.

by blogadmin 8. January 2019 01:32

                                 John Karle | Sales Edition | January 8, 2018

Have you ever had a client tell you they completed the form and submitted it online, but you're unable to find it? Perhaps it's "lost in your email". This can often make for an uncomfortable situation.

How do you tell your client that you don't have the documentation when they insist they sent it in? I like to refer to two simple words, "trust and verify"; and I use these words when addressing the situation.

"Joe, I believe you that you sent in the document. Thank you for completing that. Please allow me some time to verify that the document was received and processed properly."

This is a great way for you to maintain your relationship with your client and/or prospect.

 

Powered by BlogEngine.NET 1.4.5.0 | Theme by Micro Visions, Inc.