Do Your Employees Tell Friends and Family They LOVE Where They Work?

by blogadmin 27. September 2018 01:35

  

 HR & Recruiting Edition | September 27, 2018

"Customers will never love a company until the employees love it first." -Simon Sinek

Employees spend half their lives at work. It should at least be a pleasant experience. Whether employees are treated unfairly or believe to be treated unfairly, morale is the first to go. What then soon follows? Teamwork and productivity. After this, dissatified employees begin to share their negative experiences at work with family, friends, and their social media netwwork thus turning away potential customers and job candidates.

In order for employees to love their work place, these 3 things matter:

1.  Taking interest in the well-being and success of employees

2.  Providing support, mentoring, and tools for employees to grow

3.  Keeping up the physical environment in which they work in daily

In order for employees to love their work place, use these 3 approaches:

1. Engage and ask your employees what they love and what you could do differently to reduce frustrations

2. Involve your employees in decisions and let them know their voices are being heard

3. Be authentic and sincere by refining your communication style, systems, and practices to honor employees and build trust

It's good to view your employees as internal customers. This means that each employee must be considered a valued client who can always be treated with patience, dignity and respect. Then, you can count on your employees sharing why your company is a great place to work and patronize. 

Fake Stories.

by blogadmin 11. May 2018 04:18

Rhoda Kreuzer | Team Building Edition

Stories are wonderful things. They take us on journeys, allow us to imagine diverse cultures, and entertain us. They can create emotions of joy, thoughtfulness, or sometimes sadness. Stories have been used for centuries to convey truths being passed on from generation to generation.

However, there are stories that we create and believe every day without consciously being aware of them. Stories we create about other team members. For example, when someone fails to say good morning to us, we might create a story in our mind about how they have never liked us and are purposely snubbing us.

Or consider when someone makes a decision we disagree with and we create a story about them that assumes they are being uncaring or manipulative. These stories are powerful and begin to create a context for how we view that person and everything they do.

If we do not ask the person for clarification, we can end up making assumptions that are not true. This produces a lot of conflict within our teams. Instead, try asking yourself questions like, "I wonder why they chose to do it that way?" or " I wonder why they seem so quiet this morning?" Then ask the person for further input. You might be amazed to learn that your "story" or assumptions were "fake" all along!

Challenge:

-Starting this week, improve your personal relationship by asking questions first rather than making assumptions.

-Help your team improve their awareness in conflict situations. Watch this intro video on Everything DiSC Productive Conflict Assessment. Contact me if this tool might be for your organization.

Have a terrific week, 

Rhoda 

 

You Say You're Approachable?

by blogadmin 25. April 2018 04:43

Rhoda Kreuzer | Special Communication Edition | April 25, 2018

At times, we can all come across with an aloof attitude or seem put out. We all have our moments, but some dwell in Sourville. Your ability to connect with people and stay connected is directly determined on how approachable you are. Simon Sinek puts it another way in his Ted Talk, "Good Leaders Make You Feel Safe".

Colleagues and customers will marginalize you if you lack approachability. Family and friends may even disconnect from you if they cannot gain your attention, if you always seem moody, appear constantly busy, or put yourself on a pedastal. If people cannot trust the consistency of your attitude and moods, they simply will not trust you. They will stop approaching you and communications shut down. No communications means no team work.

Personal Challenge: 

Take a short quiz published by Mindtools.com to get an idea of just how approachable you are. Score yourself and then think about the suggested strategies for becoming more approachable in 4 different areas: Look Available, Listening Skills, Verbal Communication, and Body Language. Focus most on where your score is low. What simple change to the way your manage or communicate will make the most impact? 

     

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