4 Steps To Help You Bounce Back

by blogadmin 22. January 2019 02:13

Carol Helsel | Leadership In Action | January 22, 2019

Failure is a part of life. We've all experienced a failure and will fail again, but how do we recover? How do we bounce back and get back in the game? 

Dr. Cathy Coullatt, Ph.D shares 4 steps to overcoming a devastating setback, summarized here:

1. Change your thinking from "How can I possbily deal with this?" to "I must deal with this." Learning to deal with setbacks, failures, and blows to your confidence will overcome them. It's a necessity.

2. Realize success and failure are on the same path. Successful people fail just as often if not more than their unsuccessful counterparts. Successful people never interpret failure as the last word on the subject.

3. Celebrate the effort not the result. To recover from failure, genuinely applaud your effort. You tried and you took a risk.

4. Isolate the failure to this specific situation and don't let it become global. People can tend to inflate their failure into something bigger, which can lead to generalizations such as "I can't ever get it right".

Check out this short video of Marie Forleo (TV Host, Philantrhopist, and Entrepreneur) interviewing Dr. Collautt on her insights on bouncing back from failure, even devastating failure.

Be Bold,

Carol 

Value Driven Teamwork

by blogadmin 14. January 2019 05:02

TRANSFORMATIONAL LEADERSHIP WEEKLY | TEAM BUILDING EDITION

This quote is a great reminder of what distinguishes great teams:

"The only thing we have is one another. The only competitive advantage we have is the culture and values of the company. Anyone can open up a coffee shop. We have no technology, we have no patent. All we have is the relationship around values of the company and what we bring the customer every day. And we all have to own it." 

~Howard Schultz, Chairman, President, & CEO, Starbucks

Consider the following, if this were true about your team,

-would the values of your company cause you to excel?

-would your culture rise above the rest?

-does everyone on your team own it?

If so, you have a great team. If not, perhaps it's time to consider how you can engage the entire team into your values and culure.

All the Best, 

Rhoda 

When A Client Insists You Have The Paperwork.

by blogadmin 8. January 2019 01:32

                                 John Karle | Sales Edition | January 8, 2018

Have you ever had a client tell you they completed the form and submitted it online, but you're unable to find it? Perhaps it's "lost in your email". This can often make for an uncomfortable situation.

How do you tell your client that you don't have the documentation when they insist they sent it in? I like to refer to two simple words, "trust and verify"; and I use these words when addressing the situation.

"Joe, I believe you that you sent in the document. Thank you for completing that. Please allow me some time to verify that the document was received and processed properly."

This is a great way for you to maintain your relationship with your client and/or prospect.

 

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