Leaders often make promises to their team during stressful times. For example, when the team is faced with a huge project, is working lots of overtime, or is experiencing a lot of pressure, leaders will promise “Things will get better once we get past this challenge.” While that promise may be comforting in the moment, the relief is usually short lived.
The reality is that most teams face regular periods of change or challenge that will stretch them. These periods may occur so often that they start to feel like a constant in the workplace. Promises that circumstances will improve may seem empty over time. Rather than increasing morale, team members may lose trust in the leaders who either seem out of touch or are unable to impact their situation.
Leaders would be wise to consider promises that are realistic, supportive, and strategic. Consider the following feedback team members have provided regarding what they most want from leaders:
Be Realistic. Team members are not looking for facts, not quick fixes. Be honest and transparent about the situation.
Be Supportive. It is vital to demonstrate an understanding of what the team is going through. We must pause to listen, express concern and acknowledge how hard they are working.
Be Strategic. Develop a plan to address and improve the situation for the team. Even small progress helps morale.
Be Collaborative. Be sure to include the team in your planning so they can provide input and share ownership. This will build trust and engagement.
As leaders, let’s make true promises that are not only encouraging, but deliver results to assist our team in reaching their goals.
