Value Driven Teamwork

by blogadmin 14. January 2019 05:02

TRANSFORMATIONAL LEADERSHIP WEEKLY | TEAM BUILDING EDITION

This quote is a great reminder of what distinguishes great teams:

"The only thing we have is one another. The only competitive advantage we have is the culture and values of the company. Anyone can open up a coffee shop. We have no technology, we have no patent. All we have is the relationship around values of the company and what we bring the customer every day. And we all have to own it." 

~Howard Schultz, Chairman, President, & CEO, Starbucks

Consider the following, if this were true about your team,

-would the values of your company cause you to excel?

-would your culture rise above the rest?

-does everyone on your team own it?

If so, you have a great team. If not, perhaps it's time to consider how you can engage the entire team into your values and culure.

All the Best, 

Rhoda 

When A Client Insists You Have The Paperwork.

by blogadmin 8. January 2019 01:32

                                 John Karle | Sales Edition | January 8, 2018

Have you ever had a client tell you they completed the form and submitted it online, but you're unable to find it? Perhaps it's "lost in your email". This can often make for an uncomfortable situation.

How do you tell your client that you don't have the documentation when they insist they sent it in? I like to refer to two simple words, "trust and verify"; and I use these words when addressing the situation.

"Joe, I believe you that you sent in the document. Thank you for completing that. Please allow me some time to verify that the document was received and processed properly."

This is a great way for you to maintain your relationship with your client and/or prospect.

 

Black Clouds With Silver Linings!

by blogadmin 2. January 2019 04:05

 

Rhoda Kreuzer| Leadership Edition | January 2, 2019

If you ask people how they learn, many would say by reading, studying for an exam, or going to workshops. These are traditional ways in which education and learning take place. However, while these tools are good, they provide us with knowledge, but not wisdom.

Knowledge is that process of learning information that could be useful to you. It contains facts, statistics, and maybe ideas. However, wisdom is built out of life experiences. Experiences force us to apply what we know to problems, task, and goals. Wisdom is often more difficult to obtain and is born out of the challenges we face.

Challenges cause us to ask questions, learn new tools, rediscover existing knowledge, and then apply that knowledge to successfully create new solutions. Few people love to think about difficulties they face, but in fact we should be thankful for those challenges. No, I'm not suggesting that you are thankful for the difficult things that happen to you. Rather, I'm suggesting that life's challenges are black clouds with silver linings. It is in times of challenge that we're focused to stretch beyond our comfort zone, to search for new answers, and to create new ideas.

What challenges have you avoided because they are uncomfortable? Embracing a challenge while anticipating growth will change your attitude and cause you to watch for the silver linings along the way!  

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